Courtyard at the University of Delaware
Students of the Week
Connie started off the semester on the right foot. Unfortunately, one of our guests did not. In her first Manager on Duty shift, Constance was presented with a situation for which no one could have prepared her – a guest accident. While walking on the slick pavement, a guest on her way to a wedding, slipped and fell in the parking lot, resulting in a compound fracture of her ankle. Constance, with Front Desk Supervisor Mike Holovacs, stood outside with the guest until help arrived and ensured that she was on her way to being taken care of before returning to her MOD post.
Hats off Connie! Handling unusual scenarios is what builds experience and is what distinguishes a hotel manager from their peers.
Quick to volunteer, Katie really helped out the A.M. Bistro on a handful of occasions. As soon as the opportunity was posted on Sakai, Katie was quick to volunteer, and our F&B team was extremely thankful. Her prior serving experience proved to be top-notch as she knew what to do and did it.
Congrats Katie! With your level of eagerness and strong sense of dedication, you helped make us a more successful team!
Samantha has received nothing but positive comments from hotel staff since Day One. Nominated by the Front Desk, Samantha was an “overall superstar.” She “never stopped working,” “was just positive and never stopped smiling.” She followed up that performance with what could have been a harrowing Manager on Duty shift, involving a potential domestic situation. While MOD, Samantha was extremely proactive and communicated like a hotel veteran. Lastly, the Restaurant gave Samantha rave reviews stating, “Wonderful job! She was so service-minded and showed great initiative. Always doing something and asking what she could do next. Super!”
Kudos Samantha! With reviews like this, the sky is the limit for you!
To quote the person who nominated her, Giuliana “was the best HRIM I have had yet! She communicated to Housekeeping, answered the phone, tried to resolve issues on her own, and was proactive in check-out process.” Giuliana was also extremely helpful during Blue and Gold Saturday, volunteering to assist with hotel tours.
Congrats Giuliana! Keep up the great work!