Courtyard at the University of Delaware
Sarah Drobnock – Week 1
While Manager on Duty, Sarah was integral in ensuring a pair of VIP guests visiting campus were well taken care of. One guest was wheelchair-bound and upon check-in, his wife needed our assistance in obtaining items that would better accommodate his needs. Sarah took it upon herself to get the items and place them in the room and personally ensure their satisfaction. Sarah showed great initiative and a true guest-first attitude, and the guest ultimately left extremely pleased with their experience.
Salvatore Ciro – Week 2
After completing a P.M. Front Desk shift, Salvatore volunteered to assist the Banquet staff with the break-down and set-up of the entire meeting room, including the disassembly of the dance floor (quite a feat)! He stayed well after midnight to ensure that the hotel was properly set-up for the next day’s busy meeting schedule. Salvatore was very selfless and giving of his time, and the staff was extremely appreciative!
Danuphon Tantiphayak – Week 3
While hosting the University of Delaware’s Board of Trustees for a two-day meeting, Danuphon was asked to assist the restaurant in ensuring our VIP guests were taken care of as expeditiously as possible. He took this opportunity and ran with it! He single-handedly greeted every guest, ensured they received their orders quickly, offered additional assistance to everyone he encountered, and really showed the Courtyard spirit!
Sara Cannizzaro – Week 4
This week’s winner is being recognized for her efforts in two departments. Judy, our Executive Housekeeper, commented on Sara’s great initiative – taking the time to look around the property, asking pointed, relevant questions, and showing genuine interest in the inner-workings of the Housekeeping department.
Sara also showed true leadership abilities during yesterday’s Sales Blitz. Melissa, our Director of Sales, stated that Sara was very comfortable going out and was a true salesman promoting our property to the fullest. She was very personable and professional!
Michael Bandy-Pistory (Week #5)
During his Manager-on-Duty shift, Michael displayed a real “customer-first” attitude, handling several guest concerns and requests in just his first hour on shift. Nominated by the Housekeeping department, Mike was observed being very proactive, and took the initiative to ensure that communication between the Front Desk and Housekeeping was top-notch on a very busy day. Mike did not shy away from anything and really stepped up to the challenge!
Jennifer Piccone (Week #6)
In the words of Debby at the Front Desk, Jennifer was “Fabulous!” During an extremely busy time at the Front Desk, Jennifer took charge in trying to assist as many guests as possible, including some guests that weren’t 100% satisfied with their stay. Without hesitation, Jennifer jumped right in and stayed focused on ensuring our guests arrived and departed on a positive note!
Pauline Wardell (Week #7)
While working a P.M. Front Desk shift, Polly had the opportunity to engage with a guest one-on-one with regards to tracking a lost package. She took ownership of the situation, and stayed past her shift’s end time to ensure that everything possible was done to assist the guest. Taking the time to assist a guest in need “…didn’t faze her at all. [Polly] displayed patience, the ability to think/act quickly, excellent problem-solving skills, and true leadership.“
Chih Yao Ko (Week #8)
Chih Yao was nominated for SOTW three times in the last week, both of his Manager-on-Duty and P.M. Restaurant shift! While MOD, Chih Yao helped the Front process the much-anticipated Parents Weekend waitlist as well as help answer a heavy volume of incoming calls. During his P.M. Restaurant shift, Chih Yao noticed that the Front Desk Agent-on-Duty was preoccupied assisting a guest and without hesitation came over to assist with answering phones and guest questions, including a guest that was having difficulty in the business center. He showed great initiative and was a real team player!