Directory

Patrick Harker

University President,
Professor of Business Administration,
Professor of Civil and Environmental Engineering

Department: Business Administration
Campus Address: 104A Hullihen Hall
Newark, DE 19716
Phone: 302-831-2111
Email: president@udel.edu

Biography

President Harker's biography and resume

Education

  • Ph.D. - University of Pennsylvania, Major: Civil and Urban Engineering (Transportation Planning and Economics), 1983
  • M.A. - University of Pennsylvania, Major: Economics, 1983
  • M.S.E. - University of Pennsylvania, Major: Civil Engineering, 1981
  • B.S.E. - University of Pennsylvania, Major: Civil Engineering, 1981

Publications

  • P.T. Harker, Lectures on the Computation of Equilibria (Center for Operations Research and Econometrics, Universite Catholique de Louvain, Belgium, 1993).
  • P.T. Harker, ed., The Service Quality and Productivity Challenge(Kluwer Academic, Norwell, MA, 1995).
  • P.T. Harker, ed., Special issue of Interfaces on "Service-Sector Productivity-The MS/OR Challenge", V. 25, No. 3 (May-June 1995).
  • Bank Administration Institute, Managing Technology Investment Decisions (Chicago, IL: BAI, 1999).
  • P.T. Harker and S.A. Zenios (eds.), Performance of Financial Institutions, (Cambridge University Press, London, 2000).
  • P.T. Harker and S.A. Zenios (eds.), Special issue of Management Science on "Performance of Financial Institutions", V. 45, No 9 (September 1999).
  • P.T. Harker, "The service quality and productivity challenge," in P.T. Harker (ed.), Service Quality and Productivity Challenge (Kluwer Academic, Norwell, MA, 1995), 1-10.
  • P.T. Harker and L.W. Hunter, "Engineering products for customer value," in J.W. Cortuda and J.A. Woods (eds.), The Quality Yearbook 1996 (New York, McGraw-Hill, 1996); reprinted from Bank Management March/April 1995.
  • F.X. Frei, P.T. Harker and L.W. Hunter, "Retail banking," in D.C. Mowrey (ed.), U.S. Industry in 2000: Studies in Competitive Performance (Washington, DC, National Academy Press, 1999), 179-214.
  • Lorin M. Hitt, Frances X. Frei and Patrick T. Harker, "How Financial Firms Decide on Technology", in R.E. Litan and A.M. Santomero (eds.), Wharton-Brookings Papers on Financial Services 1999 (Brookings Institution, Washington, DC, 1999), 93-146.
  • F. Frei and P.T. Harker, "Value creation and process management: evidence from retail banking," in E.L. Melnick, P.R. Nayyar, M.L. Pinedo , and S. Seshadri (eds.), Creating Value in Financial Services: Strategies, Operations, and Technologies (Kluwer Academic Publishers, Norwell, MA, 1999), 447-460.
  • P.T. Harker and S.A. Zenios, "What drives the performance of financial institutions?" in P.T. Harker and S.A. Zenios (eds.), Performance of Financial Institutions, (Cambridge University Press, London, 2000), 3-31.
  • F.X. Frei, P.T. Harker, and L.W. Hunter, "Inside the black box: what makes a bank efficient?" in P.T. Harker and S.A. Zenios (eds.), Performance of Financial Institutions, (Cambridge University Press, London, 2000), 259-311.
  • A. De Meyer, P.T. Harker, and G. Hawawini. "The globalization of business education," in H. Gatignon and J.R. Kimberly (eds.), The INSEAD-Wharton Alliance on Globalizing: Strategies for Building Successful Global Businesses (Cambridge University Press, London, 2004), 104-127.
  • O.Z. Aksin and P.T. Harker, "NationsBank reinvents the phone channel (A): the design decision," INSEAD, 1998.
  • O.Z. Aksin and P.T. Harker, "NationsBank reinvents the phone channel (B): the implementation," INSEAD, 1998.
  • F. Frei and P.T. Harker, "Projections onto efficient frontiers: theoretical and computational extensions to DEA," Journal of Productivity Analysis 11 (1999), 275-300.
  • Frances Frei and Patrick T. Harker, "Measuring aggregate process performance using AHP," European Journal of Operational Research 116 (1999), 436-442.
  • J.C. Tan and Patrick T. Harker, "Designing workflow coordination: centralized versus market-based mechanisms", Information Systems Research 10 (1999), 328-342.
  • Bintong Chen, Patrick T. Harker and M.C. Pinar, "Continuation method for nonlinear complementarity problems via normal maps," European Journal of Operational Research 116 (1999). 591-606.
  • Z. Aksin and Patrick T. Harker, "Computing Performance Measures in a Multi-Class Multi-Resource Processor-Shared Loss System", European Journal of Operational Research 123 (2000), 61-72.
  • Frances X. Frei and Patrick T. Harker, "Measuring the Efficiency of Service Delivery Processes: An Application to Retail Banking", Journal of Services Research 1 (1999), 300-312.
  • O. Zeynep Aksin and Patrick T. Harker, "To Sell or Not To Sell: Determining the Tradeoffs between Service and Sales in Retail Banking Phone Centers", Journal of Services Research 2 (1999), 19-33.
  • O.Z. Aksin and P.T. Harker, "Analysis of a processor shared loss system", Management Science 47 (2001), 324-336.
  • M. Xue and P.T. Harker, "Note: Ranking DMUs with infeasible super-efficiency DEA models," Management Science 48 (2002), 705-710.
  • M. Xue and P.T. Harker, "Customer efficiency: concept and its impact on e-business management," Journal of Service Research 4 (2002), 253-267.
  • G.P. Cachon and P.T. Harker, "Competition and outsourcing with scale economies," Management Science 48 (2002), 1314-1333.
  • O.Z. Aksin and P.T. Harker, "Capacity sizing in the presence of a common shared resource: dimensioning an inbound call center", European Journal of Operational Research 147 (2003), 464-483.
  • S. Mallik and P.T. Harker, "Coordinating supply chains with competition: capacity allocation in semiconductor manufacturing," European Journal of Operational Research 159 (2004), 330-347.
  • Mei Xue, Patrick T. Harker, and Gregory R. Heim, "Consumer and co-producer roles in e-service: analyzing efficiency and effectiveness of e-service designs," International Journal of Electronic Business 3 (2005), 174-197.

Awards & Honors

  • Member, Board of Directors, National Leadership Roundtable on Church Management, 2005-Present
  • Member, Diocesan Finance Council, Diocese of Camden, NJ, 2001-2006
  • Editor-in-Chief, Operations Research, 1996-1999
  • Member of the Editorial Board, International Studies in the Service Economy
  • Member of the Advisor Board, Operations Research, 2005-present
  • Member of the American Economic Association, IEEE - Senior Member, International Federation of Operations Research/ Management Science (INFORMS)-full member, Mathematical Programming Society, Society for Industrial and Applied Mathematics.
  • Ivy Football Association honoree, January 2007
  • Omega Rho Distinguished Lecturer, INFORMS, November 2006
  • Named ISI Highly Cited Researcher (Mathematics), October 2004
  • 2002 Alan Goldman Lecturer. Department of Mathematical Sciences, The Johns Hopkins University
  • 2002 Wei Lun Distinguished Visiting Professor, Chinese University of Hong Kong
  • 1998 David W. Hauck Award for Outstanding Teaching in the Undergraduate Division, the Wharton School
  • Laurent Picard Distinguished Lecturer, McGill University, Montreal Canada, 1998.
  • CORE Lecturer, Center for Operations Research and Econometrics, Universite Catholique de Louvain, Belgium, 1993
  • 1992 Miller-Sherrerd MBA Core Teaching Award, The Wharton School
  • Named by President Bush as a White House Fellow 1991-92
  • National Science Foundation Presidential Young Investigator Award 1986-1991
  • Second Place, Leslie Fox Competition in Numerical Analysis 1988
  • Honorable Mention, ORSA Transportation Science Section Dissertation Prize 1983
  • Second Prize, ORSA George E. Nicholson Student Paper Competition 1983

The Lerner College is home to a state-of-the-art financial trading facility, the $1.5 million student-led Blue Hen Investment Club, a student-managed restaurant and hotel, a high-technology development center of a global bank and a start-up experience for students with new business ideas.

Lerner College faculty - like Meryl Gardner, whose research on foods and moods was recently published in the Journal of Consumer Psychology - are thought leaders who command attention from influential business audiences, economists and policy makers.

All Lerner College departments offer discovery learning experiences and emphasize data-based analytics to enrich the student experience. Here, students at Vita Nova, our award-winning restaurant run through HRIM, joined professional chefs and winemakers in hosting a 2014 Mid-Atlantic Wine and Food Festival event.

The Institute for Financial Services Analytics is a collaboration between the Lerner College, UD's College of Engineering and JPMorgan Chase, and hosts events for academics and the business community designed to address consumer analytics and industry applications.

Undergraduate scholarships, made possible through the generosity of alumni and friends, enable us to support promising scholars. Here, Delaware Gov. Jack Markell and his mother, Leni Markell, join recipients of the William Markell Scholarship (center), which benefits students in Accounting and MIS.

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