Directory

Sheryl Kline

Chairperson, Professor of HRIM

Department: Hotel, Restaurant & Institutional Management
Campus Address: Newark, DE 19716
Phone: 302-831-6207
Email: skline@udel.edu

Biography

Dr. Sheryl F. Kline is a Professor and Department Chair in the Department of Hotel, Restaurant and Institutional Management in the Alfred Lerner College of Business and Economics at the University of Delaware (U of De). Prior to joining U of De, Dr. Kline served as Professor, Interim Dean and Associate Dean in the College of Hospitality, Retail, and Sport Management at the University of South Carolina (USC) Columbia, SC.

Dr. Kline has held the position of C B Smith Professor in the School of Hospitality and Tourism Management and the Director for the Center for the Study of Lodging Operations at Purdue University. She began her university career at Widener University’s School of Hospitality Management. Prior to joining academia, she had a successful career as a manager in the casino hotel and resort industry and has over a decade of hospitality industry experience.

She teaches courses in hotel management at both the graduate and undergraduate level and enjoys mentoring and doing research with masters and doctoral students. She is an active member of the International Council of Hotel, Restaurant, and Institutional Education (I-CHRIE) and the American Hotel and Lodging Association and has served as a board member in those organizations. Dr. Kline is a recipient of several awards including the I-CHRIE John Wiley and Sons Award for Innovation in Teaching , and the McCool Breakthrough Award. While at USC she was selected as an Academic Leadership Fellow for the South Eastern Conference.

Research Interests:

  • Hotel operations
  • Meeting planning
  • Quality customer service
  • Human resources management

Education

  • BA Rutgers University
  • MSHA University of Nevada, Las Vegas
  • Ph.D. Temple University

Publications

Selected Publications

  • Torres, E & Kline, S.F. (in Press) From customer satisfaction to customer delight: Creating a new standard of service for the hotel. International Journal of Contemporary Hospitality Management.
  • Smith, S. L. & Kline, S. F. (2010) Crisis preparedness and meeting planner perceptions. Journal of Convention and Event Tourism 11(1), 62-78.
  • Kline, S. F., Adler, H., Ghiselli, R. & Huang, S. (2008) General managers in mid-scale hotels: Are they Plateaued? Florida International University (FIU) Hospitality Review. 26 (1), 21-31.
  • Kline, S. F. & Harris, K. (2008) ROI is MIA: Why are hoteliers failing to demand the ROI of training. International Journal of Contemporary Hospitality Management.20 (1), 45-59.
  • Kline, S. F., & Hsieh, Y. C. (2007). Wage differentials in the lodging industry: A Case study. Journal of Human Resources in Hospitality and Tourism. 6 (1) 69-84.
  • Kline, S. F., Frash, R. & Stahura, J. (2004). Empowering individual effort in cooperative learning. Journal of Hospitality and Tourism Education, 16 (4), 35-43.
  • Kline, S. F., Morrison, A. M. & St. John, A. R. (2004). US bed & breakfast websites: A modified balanced scorecard approach. Journal of Travel and Tourism Marketing, 17 (2/3), 253-267.
  • Breiter, D., Vannucci, C., Kline, S. F. & Gregory, S. (2004). The attrition condition: What hotel sales people need to know?Cornell Hotel and Restaurant Administration Quarterly 45 (2) 158-169.
  • Kline, S. F. & Sullivan, W. (2002). Hotel front office simulation. New York, NY: John Wiley and Sons.
  • Hashimoto, K., Kline, S. F. & Fenich, G. (1997). Casino management: Past present and future. 2nd ed. Dubuque, IA: Kendall/Hunt Publishing Co.

Awards & Honors

  • Academic Leadership Development Fellow for the South Eastern Conference (SEC), University of South Carolina (2008)
  • John Wiley and Sons Award for Innovation in Teaching, International Council of Hotel Restaurant, Institutional Education (2007)

  • Mary L. Mathews Teaching  Excellence Award College of Consumer &  Family Science (CFS), Purdue University (2007)

  • C. B. Smith Endowed Professorship of Hotel Management, Purdue University (2001-2007)

  • McCool Breakthrough Award for Noteworthy Innovation in Hospitality Education, International Council of Hotel, Restaurant, & Institutional Education (2006)
  • Arnold I Cohen Faculty Development  Endowed Award for Faculty Commitment to Develop Research Department of Hospitality and Tourism Management Purdue University (2005)

  • Bruce Lazarus Award for Teaching Excellence  Department of Hospitality and Tourism Management Purdue University (2005)

 Honors Society Member

  • Alpha Sigma Lambda Honor Society 

  • Gamma Sigma Delta Honor Society

  • Eta Sigma Delta Honor Society

  • Phi Kappa Phi Honor Society

The Lerner College is home to a state-of-the-art financial trading facility, the $1.5 million student-led Blue Hen Investment Club, a student-managed restaurant and hotel, a high-technology development center of a global bank and a start-up experience for students with new business ideas.

Lerner College faculty - like Meryl Gardner, whose research on foods and moods was recently published in the Journal of Consumer Psychology - are thought leaders who command attention from influential business audiences, economists and policy makers.

All Lerner College departments offer discovery learning experiences and emphasize data-based analytics to enrich the student experience. Here, students at Vita Nova, our award-winning restaurant run through HRIM, joined professional chefs and winemakers in hosting a 2014 Mid-Atlantic Wine and Food Festival event.

The Institute for Financial Services Analytics is a collaboration between the Lerner College, UD's College of Engineering and JPMorgan Chase, and hosts events for academics and the business community designed to address consumer analytics and industry applications.

Undergraduate scholarships, made possible through the generosity of alumni and friends, enable us to support promising scholars. Here, Delaware Gov. Jack Markell and his mother, Leni Markell, join recipients of the William Markell Scholarship (center), which benefits students in Accounting and MIS.

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